Elias Tours Egypt | Privacy & Refund Policy

Privacy & Data Standards

Elias Tours Egypt Policy defines our privacy standards and booking transparency. Under GDPR compliance guidelines, we collect only essential information (Name, Passport details for legal permits, and Secure Payment info) to manage your Private Egypt Tours and customized itineraries.

Refund & Cancellation Terms

Customer cancellation requests are processed according to the following timeline:

More than 30 days before arrival	Full Refund (Minus transaction fees)
15 – 30 days before arrival	50% Refund of total booking value
Less than 15 days before arrival	Strictly Non-refundable

Financial Liability: For all customer-initiated cancellations, the customer bears all bank transfer fees. However, if the cancellation is initiated by Elias Tours Egypt, the company will bear all transfer costs.

Non-Refundable Services

Grand Egyptian Museum (GEM): Tickets are 100% non-refundable once booked as per government regulations.

Domestic Flights: Flight bookings are non-refundable and subject to airline strict policies.

Nile Cruise Packages: Subject to specific operator conditions depending on season and availability.

Global Circumstances (Force Majeure)

In case of unforeseen global events (Pandemics, Natural Disasters, etc.):

Refunds will be processed in full after a mandatory review of hotel and service provider policies. In these specific cases, the refund is issued without the company bearing transfer fees.