Privacy Policy

Effective Date: January 2024

Elias Tours (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, and communicate with us.

1. Information We Collect

  • Personal Information: We collect personal details such as your name, email address, phone number, and payment information when you book a tour, contact us, or subscribe to our newsletter.
  • Usage Data: We collect information about your interactions with our website, such as your IP address, browser type, pages visited, and time spent on our site.
  • Cookies and Tracking Technologies: We use cookies to enhance your experience on our website and to collect analytics data.

2. How We Use Your Information

  • To process and manage your bookings and reservations.
  • To communicate with you regarding bookings, inquiries, and updates.
  • To improve our website, services, and customer experience.
  • To send promotional materials and newsletters (you may opt-out at any time).
  • To comply with legal obligations and protect our rights.

3. Sharing Your Information

  • Service Providers: We may share your information with third-party service providers, such as payment processors and tour operators.
  • Legal Requirements: We may disclose your information when required by law or to protect our rights and safety.
  • Business Transfers: If we undergo a merger, acquisition, or sale, your information may be transferred to the new owner.

4. Data Security

We implement appropriate measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction.

5. Your Rights

You have the right to access, correct, delete, and restrict the use of your personal information. To exercise these rights, please contact us at [email protected].

6. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website and updating the effective date.

7. Contact Us

For any privacy concerns, please contact us at [email protected] or via WhatsApp at +201114244714.

Refund Policy

Effective Date: January 2024

At Elias Tours, we strive to offer the best travel experiences. If you’re not satisfied with our services or need to cancel your booking, please review the refund policy below.

1. Cancellation and Refund Terms

  • Customer Cancellations:

    • More than 30 days before the tour date: Full refund minus any non-refundable expenses (e.g., bank fees, third-party service costs).
    • 15-30 days before the tour date: 50% refund of the total booking amount.
    • Less than 15 days before the tour date: No refund.

  • Elias Tours Cancellations:

    • If we cancel a tour, we will offer a full refund or reschedule the tour for a different date.

2. Refund Process

To request a refund, please contact us at [email protected] with your booking details. Refunds will be processed within 14 business days after approval.

3. Non-Refundable Items

Certain items are non-refundable, including:

  • Entrance tickets to attractions.
  • Special event tickets.
  • Custom and personalized tours.
  • Any additional services or products listed as non-refundable at the time of booking.

4. Changes to Bookings

  • Modifications: Changes to your booking (e.g., date changes) are subject to availability and may incur additional costs.
  • Transfer of Booking: You may transfer your booking to another person if you notify us at least 15 days before the tour date. The new participant must meet all conditions for the tour.

5. Contact Us

For refund inquiries or to request changes to your booking, please contact us at [email protected] or via WhatsApp at +201114244714.

 

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