Privacy policy and refund policy

Privacy Policy

Effective Date: [2024]

1. Introduction

Elias Tours (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [yourwebsite.com], use our services, and communicate with us.

2. Information We Collect

Personal Information: We may collect personal information such as your name, email address, phone number, and payment details when you book a tour, contact us, or subscribe to our newsletter.
Usage Data: We collect information about your interactions with our website, including IP address, browser type, pages visited, and the time and date of your visit.
Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience on our website.

3. How We Use Your Information

To process and manage your bookings and reservations.
To communicate with you regarding your bookings, inquiries, and updates.
To improve our website, services, and customer experience.
To send promotional materials and newsletters (you may opt-out at any time).
To comply with legal obligations and protect our rights.

4. Sharing Your Information

Service Providers: We may share your information with third-party service providers who assist us in operating our business, such as payment processors and tour operators.
Legal Requirements: We may disclose your information if required by law or to protect our rights and safety.
Business Transfers: In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred to the new owner.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction.

6. Your Rights

You have the right to access, correct, delete, and restrict the use of your personal information. To exercise these rights, please contact us at [your email address].

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website and updating the effective date.

8. Contact Us

Refund Policy

Effective Date: [2024]

1. General Refund Policy

At Elias Tours, we strive to provide the best travel experiences. If you are not satisfied with our services or need to cancel your booking, please review our refund policy below.

2. Cancellation and Refund Terms

Cancellations Made by the Customer:
- More than 30 days before the tour date: Full refund minus any non-refundable expenses (e.g., bank fees, third-party service costs).
- 15-30 days before the tour date: 50% refund of the total booking amount.
- Less than 15 days before the tour date: No refund.
Cancellations Made by Elias Tours:
- In the unlikely event that we need to cancel a tour, we will offer you a full refund or the option to reschedule for a different date.

3. Refund Process

To request a refund, please contact us at [your email address] with your booking details. Refunds will be processed within 14 business days from the date of approval.

4. Non-Refundable Items

Certain items are non-refundable, including:

Entrance tickets to attractions.
Special event tickets.
Custom and personalized tours.
Any additional services or products listed as non-refundable at the time of booking.

5. Changes to Bookings

Modifications: Changes to your booking (e.g., date changes) are subject to availability and may incur additional costs.
Transfer of Booking: You may transfer your booking to another person if you notify us at least 15 days before the tour date. The new participant must meet all conditions for the tour.

6. Contact Us